Refund Policy for e-ticketdominicanrepublic.com

At e-ticketdominicanrepublic.com, we prioritize customer satisfaction. We are committed to providing excellent professional assistance services, but we understand that there may be situations where a refund is necessary. To ensure a transparent and efficient process, please review our Refund Policy as outlined below:

Refund Request Procedure:

If you wish to request a refund, please use our contact form available at this link: [Refund Form]. Clearly state the reason for your refund request in the provided form.

Refund Evaluation:

We aim to evaluate your refund request within 72 hours of receiving it. Our dedicated Customer Service Department will carefully assess the reasons and circumstances surrounding your request to determine whether the refund should be approved or denied. Rest assured, we will promptly communicate the outcome of your request to you.

Time Limit for Refund Request:

To be eligible for a refund, customers must submit their refund request within 120 days of receiving our email confirming successful payment for our professional services. After this period, refunds will only be considered in exceptional cases, depending on the unique circumstances of the customer.

Additional Details:

Multiple Orders: If you are requesting a refund for multiple Electronic Travel Documents, please fill out each request individually.
Application Status:
- Customers with Electronic Travel Documents not yet submitted to the Government are eligible for a full refund.
- Customers with approved Electronic Travel Document applications are eligible for a refund of our service fee. Please note that the Government's application assessment fee is non-refundable, except in specific cases.
- Customers whose Electronic Travel Document applications are denied by the Government are eligible for a full refund, in accordance with our professional service guarantee.

Ancillary Services: The costs of ancillary services are non-refundable under any circumstances.

Approved Refunds:

If your refund request is accepted by our Customer Service Department, the following will occur:

The refund will be processed within 72 hours, and the amount will be returned through the same payment method used for the initial payment of our professional services.
You will receive a confirmation email once the refund has been issued.
Depending on your payment entity, it may take up to ten (10) business days for the refunded amount to be credited to your account.

For Further Inquiries: If you have any questions or need additional information about our Refund Policy, please don't hesitate to reach out to us at info@e-ticketdominicanrepublic.com.